Initiative in development
LONGITUDE FX
Revolutionizing the financial experience in healthcare
ABOUT LONGITUDE FX
Health system operations face rising labor costs, fragmented workflows, and inconsistent performance. Longitude FX (LFX) is designed by health systems, for health systems, to turn these challenges into a shared strategic asset.
LFX combines shared services, workflow automation, and AI-driven contact center capabilities to improve efficiency and patient experience, while preserving control over data, workflows, and roadmap decisions.
Most health systems are still in the early stages of automation adoption, creating significant opportunities to improve performance through shared infrastructure and agentic automation.
Transforming Fragmented Operations into a Unified, Agentic Platform
LFX modernizes operations through standardizing intelligent automation, and shared services at scale. It starts with an Agentic Contact Center that shifts work from headcount to AI agents—reducing cost, improving access, and increasing revenue capture.
How LFX Creates Value
Margin Expansion
AI agents deflect calls and assist live agents. Centralized workflows and flexible workforce models reduce spend and create operating leverage.
Revenue Lift
Improved scheduling, routing, and care coordination reduce patient leakage and keep care in-network. Better access and closed-loop workflows support additional value.
Member Control
Members retain control of data, workflows, and strategy. Pricing aligns to performance improvement, not value extraction, and avoids vendor lock-in.
The Platform
LFX is a shared agentic infrastructure layer for health systems.
This platform includes:
- Healthcare data model
- Standard integrations
- Knowledge base
- AI agent marketplace
- Workflow design library
The contact center is the starting point. Over time, the platform supports additional services across revenue cycle management, finance and accounting, HR, IT, procurement, and other workflow-heavy operations.
Why It Matters
LFX creates a shared operating foundation that improves cost, access, and revenue performance.
Members benefit from collective scale, shared learning, and an open platform that increases value over time.
Transform Operations with LFX
Turn fragmented operations into a shared strategic advantage.
LEADERSHIP
Jim Lester
Chief Executive Officer, Longitude FX
Jim Lester is a proven C-level executive leader with experience driving top line growth, transformation, and innovation initiatives at SaaS companies across the healthcare technology, payments, and financial technology industries. Jim’s experience spans both Fortune 500 enterprises as well as VC/PE backed growth-oriented companies.
In his role as Chief Executive Officer of Longitude FX, Jim is developing solutions to enhance the financial experience in healthcare. Most recently, he was the President and Chief Operating Officer at BitPay, a PE backed pioneer in blockchain payments and the largest global cryptocurrency payments processor where he was responsible for the strategic execution of the business and led an executive team responsible for all corporate functions within the company. Prior to that role, he was Chief Executive Officer (CEO) of ThingTech, a VC backed provider of IoT solutions for the commercial and government sectors. Previously, he was the Chief Product and Marketing Officer (CPO/CMO) for a $425m payments division of Fiserv with additional GM responsibilities for the retail payments division (CheckFree Pay) and healthcare payments. Prior to Fiserv, Jim held multiple senior executive positions within McKesson’s $3B medical technology business focused on revenue cycle, patient engagement, and payer solutions.
After graduating from Georgia Tech, he began his career as a software developer and subsequently received an MBA from Emory University.
CONNECT WITH US
To find out more about what we’re doing, or if you’re a health system and our mission resonates with you, let’s talk!
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